COVID-19 Update

Children’s staff member working at the Egleston registration desk

At Children’s Healthcare of Atlanta, we value our referring providers. Your convenience and patients’ well-being are our top priorities. Our tools and services help make it easier for you to access our specialized pediatric experts and stay informed about your patients’ care.

3 ways to make a referral

To make a referral to Children’s, use one of the following three easy methods:

  1. accessCHOA: This free, secure, web-based electronic health record system provides physicians the ability to electronically submit referrals to Children’s specialists.
  2. Phone: 404-785-DOCS (3627) is a single point of contact for physicians to streamline the referral process. This number is staffed 24 hours a day, seven days a week. You may also call this number to speak with the clinical referral team to receive the status of your referral. This team is available Monday through Friday, from 8 a.m. to 5 p.m.
  3. Referral Forms: Make a referral using the appropriate form below.

To refer a patient to one of our Children’s Physician Group practices, simply complete our overall referral form or one of our specialty-specific forms.

Overall referral forms:

  • Online: Complete and submit our secure online form. Supporting documents can be uploaded for your convenience.
  • Print and fax: Download our form and fax it to 404-785-9111.

Specialty-specific forms:

 

 

  • Online: Complete and submit our secure online form.

 

 

  • Outpatient lab: Download our form and fax it to the desired location on the form.

 

 

 

 

 

 

 

Ensuring a smooth and convenient experience for you and safe, quality care for your patient is our professional and personal commitment. For transfers or planned admissions, the Children’s Transfer Center will handle the details any time, day or night. The process starts with just one call.

Transfer with one call

For your convenience, the Transfer Center will arrange for the acceptance and admission of your patient with just one phone call. To transfer a patient 24 hours a day, seven days a week:

  • Phone: 404-785-7778 or 888-785-7778
  • Fax: 404-785-7779

The Transfer Center coordinates transferring patients to all three Children’s hospital campuses: Egleston, Hughes Spalding and Scottish Rite. Whether your patient is being transferred from an emergency department, hospital or other facility, a specialized registered nurse will help you with:

  • Finding a physician.
  • Coordinating ground or air transportation for your patient.
  • Arranging for a bed with the appropriate level of care to be ready upon arrival.
  • Coordinating ground or air transportation for your patient.
  • Initiating registration paperwork, including financial information and pre-certification.
  • Inpatient transfer from other hospitals.
  • Admission requests for direct admissions from the physicians on staff at Children’s.
  • Consulting with a pediatric specialist if you are not sure your patient needs to be transferred.

Note: The Transfer Center only coordinates patient transfers for inpatient admission or transfers to our Emergency Department.

Planned medical admissions

Planned admissions require specific types of information from the admitting physician’s office, including authorization and other details. To streamline the planned admission process, the Transfer Center receives all of this information. To start the process:

Inpatient transfer from another hospital

To meet the needs of all Georgia children who require pediatric hospital services, Children’s maintains a policy that hospitals:

  • Transfer only those patients who require services that the transferring hospital cannot provide.
  • Agree to promptly accept the return of patients once Children’s has rendered the specialized services needed.

Transferring hospitals will need to complete a Patient Transfer and Return Agreement Form before the patient can be transferred or, for patients with emergent needs, as soon as possible after the transfer is initiated. The form must be completed by an authorized representative of the referring hospital. The referring hospital will be responsible for identifying a representative for signing, even during evening and weekend hours.

Patients for scheduled or nonemergent transfer services will be accepted only after the transferring hospital has returned the signed form to the Transfer Center and payer authorization has been verified.

Whether a transfer is considered emergent or nonemergent is a physician’s decision, best accomplished with the referring physician and accepting physician at Children’s on the phone together, along with the Transfer Center’s registered nurse to document the decision.

To transfer a patient:

When seconds count, our team is experienced at transporting critically ill children by ambulance or helicopter

Children’s offers ground support with our specialty NICU team, as well as four medical intensive care unit (MICU) trucks that provide neonatal and pediatric specialty care services 24 hours a day, seven days a week. Air support has the capability to complete scene calls, in addition to interfacility transports.

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