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Pulmonology doctor at her computer

accessCHOA is a free, secure, web-based electronic health record system offered by Children’s Healthcare of Atlanta that provides instant access to your patients’ information. You will get customized notifications about patient events, which can be forwarded to anyone in your practice. In addition, you can use it to place outpatient diagnostic and rehabilitation orders, place referrals to specialists at Children’s Physician Group, and view the order status and results.

What are the benefits of using accessCHOA?

With accessCHOA, you can stay current on your patients’ health status without having to request medical records or make follow-up calls.

Use accessCHOA to:

  • Place an order for outpatient testing or rehab therapy and include notes or instructions for the order.
  • Check for appointment status and patient scheduling information.
  • View results and notes.
  • Access billing, clinical or visit information about your patients seen at Children’s.

Yes. If you have multiple locations and you want to keep your patients separated by location, you will need to have a site administrator for each office. Otherwise, each practice will receive all the patient information for the entire practice rather than for its location.

We can create multiple locations for your practice so you can view each one separately. Send us an email detailing each location and its users.

accessCHOA cannot be used to submit lab orders that include a clinic-drawn specimen or for reference lab orders.

You must be a clinician (physician, midlevel provider or nurse) to add orders, and a representative (clinical or nonclinical) must participate in orders training. 

You can tailor preferences depending on the size of your practice, on-call coverage and who in your practice reviews patient activity.

For ongoing access and notifications, register for accessCHOA.

For individual patient use:

First Access gives you and your staff access to a record by identifying information about each patient you wish to view. We provide temporary access for five days. The medical records team receives a report of all First Access requests, reviews them, and grants or revokes permanent access.

By default, all practices receive notifications of patient visits or results, and these can be customized within accessCHOA to work best for you. The Customize Views and Notifications tip sheet located in the training folder in the upper right-hand corner of the application will walk you through this process. In addition, you can choose to get an email when you receive a notification in accessCHOA.

To have access to a patient’s record, you must be:

  • Listed as the patient’s primary care physician.
  • Listed as a referral for the patient.
  • Associated with an admission for the patient.
  • Listed as office staff for the primary care physician, referring physician, patient care team or treatment team.

The site administrator for your group can reset your password. If you are not sure who your site administrator is, call the Children’s Solution Center at 404-785-6767.

To request new users, change passwords and manage demographics, your site administrator should:

  • Access Manage My Clinic by clicking on the “Utilities” button on the application banner (upper right-hand side of the screen).
  • Select the “Request” tab.
  • Select the “New User Request” button.

Unless you type an exact match, the patient will not be found or made available. Call the Children’s health information services department at 404-785-0508 to get assistance with the spelling and date of birth. Have the correct name, date of birth and sex of the patient on hand when you call medical records.

Yes. All areas will still accept paper orders using the same process that you have always used. If you fax an order, we advise that you do not also place the same order electronically.

accessCHOA does not work on mobile devices.

Request accessCHOA support

Need assistance? Complete and submit our online request accessCHOA support form, and a member of our team will contact you.

Complete Form

To register for accessCHOA, you will complete a different form depending on whether you are a physician practice, non-physician partner or acute care facility. After your form is submitted, we will grant access and send login information to each user within three business days. Each new user needs to accept the Children’s Terms and Conditions upon initial login to accessCHOA.

If this is an urgent request, or if you need assistance, call the Children’s Solution Center at 404-785-6767.

Physician practice

If you are a physician office that refers or treats patients seen at Children’s, have the following information available for individuals in your practice who require an accessCHOA login, and for any physician in your practice whose patients you will monitor, to expedite your registration:

  • First name, middle initial and last name of each user
  • Job title and/or practice role (nurse, doctor, office staff, etc.)
  • Last four digits of each user’s Social Security number (will be used to create a unique login ID for each individual who is not employed by Children’s)
  • Email address for each user (will be used to return users’ login information and notify users of certain patient events, such as a new lab result or admission)
  • Professional license number for any physician or provider for whom you would like to see patient information

Complete the New Practice Request Form.

Non-physician partner

If you are a contracted vendor or business partner, such as an auditor, researcher or billing service, who has a Children’s sponsor to request access, have the following information available for individuals who require an accessCHOA login to expedite your registration:

  • Name of the Children’s leader who is sponsoring the request for access
  • First name, middle initial and last name of each user
  • Last four digits of each user’s Social Security number (will be used to create a unique login ID for each individual who is not employed by Children’s)
  • Email address for each user (will be used to return users’ login information and notify users of certain patient events, such as a new lab result or admission)
  • Phone number for each user, or the person we can contact with questions about setting up the user
  • The name of the company or partner with whom the individual users are affiliated

Complete the Non-Physician Partner Form.

Post-acute care facility

If you are a destination, home care, DME coordinator, dial-infusion, social care, etc., complete our Post-Acute Care Facility Form.