COVID-19 Update

pediatric patient girl smiles with funny glasses wand and puzzle in hospital

When you and your child arrive at Children’s Healthcare of Atlanta as a new patient, you’ll check in at the appropriate registration desk, which may or may not be in the main lobby. (You’ll receive specific directions for this in your preregistration packets before you arrive.) Parents and guardians will be given an ID badge within 24 hours of your family’s arrival. For safety reasons, we ask that you wear the ID badge and make sure it can be seen at all times while you are in the hospital.

If your child is a returning patient, your check-in process can be made easier with Check-In Express, our self-service check-in system. Check-In Express kiosks are located at Egleston and Scottish Rite hospitals, as well as the Children’s Medical Office Building at Scottish Rite.

You can use Check-In Express to:

  • Check in for inpatient or outpatient appointments.
  • Print appointment details.
  • Update contact and insurance information.
  • Make payments.
  • Sign consent forms.
  • Find directions to other Children’s locations.
  • Check in for outpatient care.

Check-In Express is also available for outpatient appointments with:

Rest assured we’re here for you if you need us.

At Children’s, safety is our top priority. We are working hard to protect our patients, families and staff. Whether you have an appointment or need to visit us for emergency care, we’ve put extra precautions in place to keep your family safe.

See How

The safety of our patients is a top priority for us. While your child’s doctor or other members of the healthcare team will discuss your child’s specific care with you, we invite you to help keep your child safe in the following ways:

Parental involvement

On an ongoing basis:

  • Don’t hesitate to speak up. Ask a staff member when you have questions, concerns or don’t understand something. Write down facts and questions you would like to talk with us about.
  • Be involved in making decisions about your child’s care. If you want to know something, ask us. If you want a second opinion, your nurse can help you with this.
  • Know the results of your child’s tests. If you have any questions about your child’s test results, ask your doctor. Ask for them to be explained to you in a way you can understand.

If you have any concerns about the quality or safety of your child’s care, please speak with your child’s nurse or doctor. If needed, you may also speak with the manager for that area, the nursing supervisor or the patient representative.

You may contact The Joint Commission, which accredits more than 20,000 healthcare organizations and programs in the U.S., at complaint@jcaho.org or by phone, Monday through Friday from 8:30 a.m. to 5 p.m. (CST), at 800-994-6610. You also may contact the Georgia Department of Human Resources Office of Regulatory Services at 404-657-5700.

Preventing infections

The best way to prevent infections is to wash your hands often—and well. All of us carry germs. To prevent these germs from harming your child, clean your hands with soap and water or use an alcohol-based hand sanitizer. Make sure to clean your child’s hands too.

To prevent the spread of infection, including the flu, remember the following guidelines:

  • Wash your hands for at least 20 seconds using soap and water.
  • Or use an alcohol-based hand sanitizer found in the dispensers inside and outside each patient room.

Always wash your hands:

  • When you enter and before you leave your child’s room or exam room.
  • Before and after eating, touching food or feeding your child.
  • After using the bathroom or changing a diaper.
  • After sneezing, coughing or blowing your nose and after wiping your child’s nose.

Medication safety

While medicines can help your sick child get better, they also can hurt your child if they are given incorrectly. Your doctor or pharmacist can help you safely administer medicines to your child. Before giving any medicine, however, you should know some basic safety precautions

Basic safety

To make sure our hospital or neighborhood location is a safe place for you and your child, Children’s has the following safety guidelines:

  • For medical emergencies, there is a red emergency pull switch in the bathrooms of all patient rooms.
  • Parents and children who can walk should wear shoes or slippers to avoid injury.
  • Fire drills and other emergency-preparedness drills occur from time to time. A nurse will tell you what to do during a drill.
  • If you find a spill of any kind on the floor, tell the nearest hospital staff member. We ask that you not clean up spills yourself. Hospital staff members will notify the appropriate personnel.
  • To protect your child and prevent the spread of infection, our staff follows special precautions while caring for your child, including handwashing and wearing gloves, a mask, a gown or goggles when necessary.