Medical Records

Your child’s medical record is the documentation of his medical history and care over the time he’s been treated at Children’s. If your child needs to see a healthcare provider at a facility other than Children’s, you may need to provide them with a paper or electronic copy of your child’s medical records.

Call us at 404-785-2431 with any questions about obtaining medical records.

MYchart

MYchart is our online tool to help you access your child's medical records and securely communicate with participating healthcare teams.

Visit MYchart

What MYchart can do

With MYchart, you can:

  • View your child's medical records, including medical history
  • View and download immunization records
  • Get notifications when most lab and radiology results are ready, and view them online
  • Send and receive secure messages with your child's healthcare team and consult with them about common health issues and test results
  • Request appointments online

How to register for MYchart

You can register your child for MYchart by taking a few simple steps.

  • Request an activation code. The activation code will be mailed or emailed to you within seven to 10 days following your request. If you already have an activation code from your doctor's office, or if you received one through the online account request form, go straight to the next step. Parents/guardians can request proxy access to a patient account, while teens younger than 18 can request access to their own accounts with parental/guardian permission.
  • Activate your account.
  • Log in to MYchart.

After you activate your MYchart account, you can also access MYchart on your phone or other mobile device by downloading the MYchart app from iTunes or Google Play. There is only one MYchart app. Once you’re in MYchart, you can search for your hospital or healthcare provider.

Participating doctors

To find out if your child’s doctor is using MYchart, go to Find a Doctor. A physician’s MYchart status will appear as “yes”, “no” or “coming soon.”

If the answer is “yes,” your doctor is able to contact you via secure message in MYchart. Your doctor might send a note to explain test results, recommend that you make a follow-up appointment or provide information to you.

If the answer is “no,” you can’t use MYchart for that particular physician.

Find a doctor

Requesting Medical Records

There are three steps involved in requesting and receiving your child’s medical records.

Step 1: Complete an authorization form

Before your child's medical records can be released, you must complete, date and sign a release of information authorization form that is compliant with the Health Information Portability and Accountability Act (HIPAA).

Download Children’s medical release form

Hard copies of the form are also available at any Children’s facility. Note that if you have a medical release form from your doctor’s office or agency, it may not be acceptable. Any non-compliant forms will be returned to the requestor.

If the medical records are going to the patient’s primary care physician or lab/X-ray results are going to the “ordering” physician, you don’t need to fill out an authorization form. A copy of the records will be sent automatically to the ordering or referring physician.

Children 18 or older must request their information personally (parent cannot request for the child) unless they are mentally or physically unable to sign. We require documentation for this situation.

Step 2: Send for the records

Mailing your request

After you complete the medical release form, mail it to our medical records department at the following address:

Children's at Scottish Rite
Medical Records Department
1001 Johnson Ferry Road NE
Atlanta, GA 30342

All requests for records are processed at our Scottish Rite hospital campus regardless of which Children’s location where the patient was seen.

Faxing your request

Your provider can also fax the form directly from a non-Children’s medical facility if:

  • Your child is there for treatment on the same day
  • Your child has an upcoming appointment there that is less than seven business days away

Step 3: Pay and receive your medical records

After we receive your request form, we’ll mail you an invoice based on the number of pages being released (see below for fee schedule). It should take about one to five days to receive the invoice. If you feel that we aren’t responding in a timely manner, call the release of information department at 404-785-2431 for more help.

Once we receive your payment, we release the records. You may either pick up the records at the nearest Children’s hospital location or have the records mailed to you. Indicate your preference on the medical release form, and we’ll either call you to make an appointment for pick-up or mail them to the address you provide on the form.

We are not able to fax records.

Parents often ask why they have to pay for their child’s information. The fee for releasing your child’s health records covers the costs of labor, time and resources. The state of Georgia regulates how much an organization may charge per page. Children’s complies with those regulations.

Fee schedule

Copying cost for paper records

  • Per page for pages 1-20—$0.97
  • Per page for pages 21-100—$0.83
  • Per page for pages over 100—$0.66

If you choose to receive your child’s records on a CD instead of paper, there’s a 50 percent discount on the cost for the total number of pages.

Additional costs

  • STAT (under five days turnaround)—$25
  • Search fee for all legal requests—$25.88
  • Certification fee—$9.70

How to pay

You can pay for the records by mail (with a check), over the phone (with a debit or credit card) or in person (with a check, debit or credit card, or the exact amount in cash) if you decide to pick them up at a Children’s hospital location.

Please don’t send your payment with the authorization form, since our staff won’t have an accurate cost for your records until we receive your form, obtain your records and count the total number of pages.

Requesting an abstract

You can request a quote (estimated cost) for the entire medical record as well as an abstract. The abstract is a basic summary of a single patient visit and does not include all documentation included in your child’s medical record. An abstract includes discharge summary, history and physical, consultations, operative notes, lab results and X-ray results (including ECHO, EKG, MRI, CT, etc.).

Obtaining Films

Medical Records can only complete requests for paper reports. Films and tapes from radiology, echo and EEG are released by their respective departments. You can contact these departments by calling the hospital main line.

For Egleston, call 404-785-KIDS (5437).

For Hughes Spalding, call the radiology department at Grady at 404-616-3933.

For Scottish Rite, call 404-785-KIDS (5437).