Paying Your Bill

If you have questions about billing, please call 404-785-5589 or email us at

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Billing procedures

After your child receives care at Children’s, we will immediately send a claim to your insurance company to pay your bill. You will also receive a bill from us explaining that we have sent a claim to your insurance company. After we receive payment from your insurance company, Children’s will send you a bill for the remaining balance.

Review the bill carefully. Any questions about the portion paid or not paid should be directed to your insurance company. The insurance company’s customer service telephone number usually is printed on the back of your insurance card.

Depending upon the services your child receives, you may get more than one bill from Children’s or other providers affiliated with us. In addition to our bill, you also may receive a bill from a physician or professional service or anesthesia service.

How to pay your bill

For your convenience, you have several options when it comes to paying your bill:

  • Online: This option allows you to set up recurring payments or view statements and payment history. You may pay by Visa, MasterCard, Discover or American Express or by check. Before you begin, you will need your most recent statement and be prepared to identify Guarantor’s Last Name and Guarantor Number. Online payments will be processed within three business days of receipt. If you do not have a copy of your statement, or have questions about online payments, please contact us for assistance at 404-785-5589 or

    Securely pay your bill online

  • Phone: Pay over the phone by calling 404-785-5589.
  • Mail: Pay by check or money order and mail to:

    Children's Healthcare of Atlanta
    Patient Accounts Department
    P.O. Box 116293
    Atlanta, GA 30368

Children’s accepts cash (in person only), checks and all major credit cards. The insurance copayment is due at the time of your child’ service, but if you are a self-paying patient, we ask for full payment at that time.

Insurance Coverage

Important reminders

  • Review your child's insurance plan carefully to determine specific requirements for precertification or referral procedures. Even if Children’s is in network for your child's insurance plan, the doctor(s) treating your child may not be.
  • Call your insurance company to let them know your child is scheduled for a procedure or appointment because preauthorization may be required.
  • A representative from the admissions department may contact you prior to the procedure date to make sure all of your information is correct.
  • Bring your insurance card (HMO, CMO, PPO, etc.) with you to each appointment. It will save you and your child time and needless waiting. If you forget your card, you will be registered as “self-pay,” and you may be responsible for the entire bill for your child’s service.
  • If the procedure is not covered 100 percent by insurance or Medicaid, Children's may require a copayment or deposit to be paid when you register.
  • Be aware that if you aren’t careful to follow your insurance plan's rules or guidelines, you may be held responsible for some or all of the charges not paid by your insurance plan.

Some of the healthcare providers who care for your child at Children’s may be independent contractors and not employees of Children’s. Because insurance plans and coverage frequently change, Children’s cannot ensure that everyone who sees your child is covered by your insurance plan. We encourage families to ask questions and to work closely with your insurance provider. Also, notify one of our customer service representatives immediately if your child’s insurance coverage changes.

Download the full list of practicing groups at Children's

Download the glossary of billing terms

If You Can't Pay Your Bill

If you can’t pay your bill, Children’s has financial counselors who will help you take advantage of public assistance programs for which your child may be eligible.

In addition:

  • Your child may be eligible for financial assistance from Children’s; although, charges from physician or professional fees must be handled separately.
  • Children’s may be able to set up a payment plan for you, and prompt pay discounts may be available for self-pay services. Speak with one of our financial counselors for more information. Our financial counseling department can be reached by email at, phone at 404-785-5060 and fax at 404-785-9236.

Financial assistance eligibility

Full or partial financial assistance may be available from Children’s for:

  • Patients, parents or other responsible parties (guarantors) who need help paying for hospitalizations
  • Necessary medical services not covered by insurance or some other funding source
  • Patients who were not approved for federal, state or private funding programs, even though they complied with the application process
  • Patients, parents or guarantors who were not approved by private foundations or other social service organizations
  • Patients with a household income at or below 340 percent of the federal poverty guidelines—Children's uses a sliding scale based on these guidelines to determine eligibility and percentage of discount

Download the full financial policy (en Español)

How to apply for assistance from Children’s

We accept applications for financial assistance at any point before, during or after care is provided to a patient.

  • Submit a fully completed Financial Assistance Application (en Español)
  • To receive a hard copy of the application, call 404-785-5060, fax 404-785-9236, or visit one of our provider based service locations 
  • Our review process may take up to 90 days once you submit a completed application and all supporting documents
  • You will receive a letter when the review process is complete telling you our decision and the reason, as well as any balance still due on your hospital bill after the financial aid

You also can contact our call center for more information at 404-785-5060 or 866-415-7358 for more information. We are available from 8:00 a.m. to 6 p.m. Monday through Thursday and 7:30 a.m. to 5 p.m. Friday.

Government assistance

Patients and their families may be eligible for financial aid from public programs.


Medicaid is a government medical financial assistance program that covers most costs for hospital stays, clinic visits and medicines. Some procedures or exams are not covered by Medicaid, and some must be preapproved. Some Medicaid programs are based on family income, and others are based on medical needs. You may be able to get coverage for pediatric healthcare medical services that occur three months prior to the month your child becomes eligible for Medicaid.

Children’s has an on-site office staffed by a Right from the Start Medicaid (RSM) case worker located on the first floor of our Egleston and Scottish Rite hospitals.

If eligible for assistance, you may apply for Medicaid by completing the Medicaid application, and submitting it to either the RSM worker or your local Department of Family and Children Services (DFACS) office.

PeachCare for Kids

PeachCare for Kids is a low-cost health insurance program in Georgia for children whose family income is too high to qualify for Medicaid. Program health benefits are similar to the benefits under Georgia Medicaid. Families must pay monthly premiums to receive financial assistance coverage for pediatric health care. You may apply for PeachCare online (the quickest way to get approved), by calling 1-877-GA-PEACH.

Visit the PeachCare website