If you have questions about billing, please call 404-785-5589 or email us at email@example.com.
After your child receives care at Children’s, we will immediately send a claim to your insurance company to pay your bill. You will also receive a bill from us explaining that we have sent a claim to your insurance company. After we receive payment from your insurance company, Children’s will send you a bill for the remaining balance.
Review the bill carefully. Any questions about the portion paid or not paid should be directed to your insurance company. The insurance company’s customer service telephone number usually is printed on the back of your insurance card.
Depending upon the services your child receives, you may get more than one bill from Children’s or other providers affiliated with us. In addition to our bill, you also may receive a bill from a physician or professional service or anesthesia service.
How to pay your bill
For your convenience, you have several options when it comes to paying your bill:
- Online: This option allows you to set up recurring payments or view statements and payment history. You may pay by Visa, MasterCard, Discover or American Express or by check. Before you begin, you will need your most recent statement and be prepared to identify Guarantor’s Last Name and Guarantor Number. Online payments will be processed within three business days of receipt. If you do not have a copy of your statement, or have questions about online payments, please contact us for assistance at 404-785-5589 or firstname.lastname@example.org.
- Phone: Pay over the phone by calling 404-785-5589.
- Mail: Pay by check or money order and mail to:
Children's Healthcare of Atlanta
Patient Accounts Department
P.O. Box 116293
Atlanta, GA 30368
Children’s accepts cash (in person only), checks and all major credit cards. The insurance copayment is due at the time of your child’ service, but if you are a self-paying patient, we ask for full payment at that time.