Nursing Resources

At Children’s Healthcare of Atlanta, our nurses provide exceptional care and a meaningful experience to our patients and their families. We value our nursing team and offer opportunities for ongoing education as well as forums for discussion and peer-to-peer learning.

Find useful nursing resources below.

Practice model and delivery of care

Relationship-Based Care
Children’s follows a professional practice model called Relationship-Based Care (RBC). It involves three crucial relationships in a caring and healing environment: nurse to patient/family, nurse to colleague and nurse to self.

The guiding principles of Relationship-Based Care are:

  • The nurse/patient-family relationship is the foundation of patient care
  • The nurse is the primary patient advocate and facilitates decisions, ensuring a comprehensive plan of care
  • Staff scheduling supports the continuity of relationships for care providers and patients
  • Patient assignments are patient centered and promote the continuum of care
  • Coordination of care is driven by the priorities of a patient’s unique needs
  • All healthcare team members clearly communicate roles and responsibilities
  • Healthcare team members communicate pertinent information and choose the appropriate venue to match the need or intent
  • Healthcare team members build a culture of mutual respect and trust that fosters teamwork across the system
  • Unit leaders cultivate a culture of caring relationships
  • Unit leadership inspires and influences performance and professional development
  • Unit leadership honors the relationship between patients and staff by optimizing resources and removing barriers

Our care delivery system
Following the Relationship-Based Care practice model, each nurse initiates caring and healing relationships with patients and their families. The nurse has the responsibility to identify the patient’s unique health needs, accept responsibility for decisions regarding the patient’s care, and communicate and coordinate the patient’s needs with other members of the healthcare team.

Nurses understand that even though patients come and go in an outpatient setting, they must take the time to connect with these patients and families, too. These connections are no less important than long-term relationships in an inpatient setting.

Some creative ways to connect with patients and families in an outpatient setting include posting staff pictures and biographies visible for patients and families, and ensuring that the same nurse cares for a child throughout the entire length of his visit, especially during procedures.

Professional development

Children’s provides a number of resources to develop the expertise and skills of our nursing professionals, including:

  • Continuing education
  • Professional certification
  • Career advancement

Continuing education
Each year, new and ongoing programs are coordinated to enhance the competency of our nurses. The Pediatric Simulation Center focuses on interdisciplinary simulations to build skills, teamwork and communication while new graduates benefit from a comprehensive "First Year Experience" program at Children’s. In addition, quarterly clinical professional development seminars occur at multiple hospital campuses.

Professional certification
Children’s reimburses our nurses’ expense for those who successfully pass their certification exam, and offers a preparation course for the Certified Pediatric Nurse (CPN) exam.

Career advancement for nursing (CAN)
The CAN program standardizes career advancement and expectations for nurses across our organization. It recognizes nurses for certifications, Bachelor of Science in Nursing and Master’s degrees, as well as participation in councils, task forces and more.

By establishing fair and objective criteria to measure, recognize and reward nurses, Children’s expects to:
• Continue increasing nursing satisfaction
• Retain nursing talent
• Recruit clinical nurses that demonstrate the values of our culture

Nursing leadership

Nursing leadership committees
The following committees have high-level accountability and decision-making responsibilities:

Nursing Leadership Forum (NLF)
This group of nursing leaders makes practice decisions and fosters discussions on patient care and quality improvements. The NLF establishes the Nursing Strategic Plan and annual nursing goals, which are aligned with the organization’s strategic plan.

CHOICE
This interdisciplinary council empowers all staff to provide excellence in patient care. It enables point-of-care providers with an opportunity to collaborate and participate in decisions affecting the delivery of patient and family care.

Meet our team

Linda Cole, R.N., M.B.A.
Senior Vice President of Hospital Operations
Chief Nursing Officer
Phone: 404-785-2080
Email: linda.cole@choa.org

Cyndie Roberson, M.S.N., R.N., C.E.N.
Vice President, Ambulatory Nursing & Physician Practice Operations
Phone: 404-785-6850
Email: cyndie.roberson@choa.org

Gail Klein, M.Ed., B.S.N., R.N.-B.C.
Vice President, Nursing
Phone: 404-785-7841
Email: gail.klein@choa.org

Mary Beth Bova, M.S., B.S.N., R.N., N.E.A.-B.C.
Vice President Operations, Egleston hospital
Phone: 404-785-1752
Email: marybeth.bova@choa.org

Charlene Roberts, R.N., M.S.H.A.
Director, Patient Care Services
Phone: 404-785-7536
Email: charlene.roberts@choa.org

School health resources

As a pediatric health resource for Georgia, Children’s Healthcare of Atlanta works closely with school nurses throughout the state to provide them with educational materials, training and support.

View our valuable resources for school health staff