COVID-19 Resources for Patients and Families

Your safety is our priority

Because the health and safety of our patients, visitors and staff is a priority, Children’s Healthcare of Atlanta is:

  • Screening all patients and visitors for illness including a temperature check. No sick visitors will be allowed in our facilities.
  • Allowing two caregivers with each patient. No other family or visitors are allowed.
  • Requiring everyone to wear a mask at all times during their visit.
  • Practicing social distancing by staying 6 feet away from other patients and visitors.
  • Enhancing cleaning measures.

Temporarily Closures: Urgent Care Centers at Cherokee and Hamilton Creek

Children's Urgent Care Centers at Cherokee and Hamilton Creek are temporarily closed. The decision on when these two Urgent Care Centers will reopen will be evaluated on an ongoing basis. Note, this decision does not impact our specialty services at these locations.

Pediatric Assessment Tool

This tool is meant to help parents answer two questions:

  1. What should I do if my child has a fever and/or a cough?
  2. What should I do if my child has been around someone with COVID-19, but my child has no symptoms?

Go to the Pediatric Assessment Tool

Email Children's

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Other Ways to Contact Children's

Use the following links to connect with the appropriate department or team member.

Get information about a specific location

Find information about a physician

Request a copy of your child's medical records

Contact our team with questions about billing and insurance

Learn how to donate to or volunteer at Children's

Contact a patient representative

Call us at 404-785-KIDS (5437)

For all other questions or concerns, complete the form below.

785-KIDS Overview

The Children’s Healthcare of Atlanta 404-785-KIDS line provides easy access to all of our services—it’s the only number you need to remember to reach us. Whether you need to find a doctor, reach a Children’s physician or staff member, call a hospital room or reach any other service Children’s offers, we’ve made it even simpler to contact us. Upon calling you will always receive timely, friendly and responsive assistance 24 hours per day seven days per week.

Why 785-KIDS?

This number provides access to all things Children’s. It’s the only number you need, our specially trained staff will assist you in reaching the appropriate contact within our system. If you are trying to reach a physician or practice who is not employed by Children’s, we will do our best to provide you with the contact information you need.

What to expect

Once you’ve selected an option on the 785-KIDS call tree, you will always reach a live representative. All of our customer service representatives have received comprehensive customer service training and will either answer your question or route your call to the proper Children’s resource. We will make every effort to connect you to a live person; however, if there is not an answer, it may be necessary to connect you to your contact’s voicemail so that the call can be returned at a later time.