Contacting Children's

One Point of Contact

Children’s Healthcare of Atlanta recognizes that complex navigation is sometimes required to access healthcare services. By using our easy-to-remember phone number, physicians can connect to anyone or any service within our organization.

Call 404-785-DOCS (3627) 24 hours a day, seven days a week, to speak to an experienced Children’s representative who will promptly answer your call, evaluate your needs, provide the services requested or route you to the appropriate area.

Call 404-785-DOCS (3627) to:

• Access any Children’s service.
• Reach a patient, employee or department at Children’s.
• Collaborate on patient care.
• Schedule a patient appointment or ancillary test.
• Refer a patient to a Children’s Physician Group practice.
• Speak to a Children’s Physician Group provider during business hours through our physician-to-physician service.

Physician-to-Physician Service

Physician-to-physician is a service offered through 404-785-DOCS (3627). The goal of this service is to provide you with improved access to Children’s Physician Group practices during business hours. A designated provider for participating Children’s Physician Group practices is available Monday through Friday, from 8 a.m. to 5 p.m., excluding holidays, to respond to your nonurgent clinical inquiry.

Physician-to-physician consultations should be requested when you need to speak with a subspecialist for advice about a patient. The service should not be used for questions that do not require a subspecialist physician, such as lab results or appointment scheduling.

Enhancements

To improve your experience with our physician-to-physician service and better meet your needs, we have made the following enhancements:

• Nonurgent, established patients: Our turnaround time is within 24 hours.
• Urgent, established or non-established patients: Our turnaround time is within 60 minutes. In more than 60 percent of cases, you will be connected directly with a subspecialist.
• Escalation: If you do not receive a call back in the designated time frame, call 404-785-DOCS (3627) and your call will be escalated to practice leadership.