Children's staff member on phone at desk in the Center for Advanced Pediatrics

One Point of Contact

Children’s Healthcare of Atlanta recognizes that complex navigation is sometimes required to access healthcare services. By using our easy-to-remember phone number, physicians can connect to anyone or any service within our organization.

Call 404-785-DOCS (3627) 24 hours a day, seven days a week, to speak to an experienced Children’s representative who will promptly answer your call, evaluate your needs, provide the services requested or route you to the appropriate area.

Call 404-785-DOCS (3627) to:

  • Access any Children’s service.
  • Reach a patient, employee or department at Children’s.
  • Collaborate on patient care.
  • Schedule a patient appointment or ancillary test.
  • Refer a patient to a Children’s Physician Group practice.
  • Speak to a Children’s Physician Group provider during business hours through our physician-to-physician service.

Children’s one point of contact for your patients and their families.

This phone number is staffed by a team of Children’s representatives 24 hours a day. Your patient families can use this number to access Children’s services, schedule or change appointments, and reach a doctor or department.

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Physician-to-Physician Service

Physician-to-physician is a service offered through 404-785-DOCS (3627). The goal of this service is to provide you with improved access to Children’s Physician Group practices during business hours. A designated provider for participating Children’s Physician Group practices is available Monday through Friday, from 8 a.m. to 5 p.m., excluding holidays, to respond to your nonurgent clinical inquiry.

Physician-to-physician consultations should be requested when you need to speak with a subspecialist for advice about a patient. The service should not be used for questions that do not require a subspecialist physician, such as lab results or appointment scheduling.


To improve your experience with our physician-to-physician service and better meet your needs, we have made the following enhancements:

  • Nonurgent, established patients: Our turnaround time is within 24 hours.
  • Urgent, established or non-established patients: Our turnaround time is within 60 minutes. In more than 60 percent of cases, you will be connected directly with a subspecialist.
  • Escalation: If you do not receive a call back in the designated time frame, call 404-785-DOCS (3627) and your call will be escalated to practice leadership.