How We’re Keeping You Safe

When your child needs care, Children’s is here and ready to safely provide it. We have taken a number of meaningful steps to make our facilities as safe as possible.

1. MYchart: MYchart users can complete eCheck-in before their appointment to fill out registration forms and questionnaires before they arrive. To learn more about MYchart visit mychart.choa.org or ask the Registration staff upon arrival to your appointment
2. Masking Policy (updated March 22, 2023):
• Masks are recommended.
• Masks are required for:
• Anyone over the age of 2 in our emergency departments, urgent care locations and some clinic locations due to a higher possibility of spreading illnesses in these areas.
• A patient who is at high risk for infections.*
• A guardian or visitor of a patient who is at high risk for infection.*
• Our clinical team members and employees during direct patient care in our hospitals and clinics.

*If you are unsure if your child is at high-risk for infections, please ask their care team.

3. Visitor restrictions: We are limiting the number of people allowed in our facilities. Learn more about our latest visitor restriction policies, and keep in mind that these restrictions may change.

4. Social distancing: We have posted signage, including floor decals, to help make sure everyone stands 6 feet apart in high-traffic areas.
5. Masking Policy (updated March 22, 2023):
• Masks are recommended.
• Masks are required for:
• Anyone over the age of 2 in our emergency departments, urgent care locations and some clinic locations due to a higher possibility of spreading illnesses in these areas.
• A patient who is at high risk for infections.*
• A guardian or visitor of a patient who is at high risk for infection.*
• Our clinical team members and employees during direct patient care in our hospitals and clinics.

*If you are unsure if your child is at high-risk for infections, please ask their care team.

6. Electronic check-in: Many of our facilities are using electronic check-in through MYchart to help minimize interactions.
7. Hand sanitizer: Sanitizing foam or gel is available so you can sanitize your hands regularly.

9. Social distancing: Signage reminds patients, visitors and staff to stay 6 feet apart.
10. Less waiting in open areas: We will try to get you to your exam room quickly. We are also limiting the number of people allowed in common areas and therapy gyms.
11. Hand sanitizer: Throughout our facilities, sanitizing foam or gel is available so you can sanitize your hands regularly.
12. Isolation: Patients with confirmed or suspected COVID-19 are isolated with a dedicated team of doctors and nurses.
13. Cleaning and disinfecting: Our custodial staff is cleaning facilities frequently with high-grade disinfectant, focusing on commonly touched surfaces.

14. Hand hygiene: Our staff is being extra careful to follow our own strict guidelines on handwashing and sanitizing.
15. Masking Policy (updated March 22, 2023):
• Masks are recommended.
• Masks are required for:
• Anyone over the age of 2 in our emergency departments, urgent care locations and some clinic locations due to a higher possibility of spreading illnesses in these areas.
• A patient who is at high risk for infections.*
• A guardian or visitor of a patient who is at high risk for infection.*
• Our clinical team members and employees during direct patient care in our hospitals and clinics.

*If you are unsure if your child is at high-risk for infections, please ask their care team.

16. Cleaning and disinfecting: Our custodial staff is cleaning all patient rooms with high-grade disinfectant between each appointment.