
How We’re Keeping You Safe
When your child needs care, Children’s is here and ready to safely provide it. We have taken a number of meaningful steps to make our facilities as safe as possible.

Updated Mar. 22, 2023
As of Wednesday, March 22, 2023, we have updated our masking policies.
Learn more- MYchart: MYchart users can complete eCheck-in before their appointment to fill out registration forms and questionnaires before they arrive. To learn more about MYchart visit mychart.choa.org or ask the Registration staff upon arrival to your appointment
- Masking Policy (updated March 22, 2023):
- Masks are recommended.
- Masks are required for:
- Anyone over the age of 2 in our emergency departments, urgent care locations and some clinic locations due to a higher possibility of spreading illnesses in these areas.
- A patient who is at high risk for infections.*
- A guardian or visitor of a patient who is at high risk for infection.*
- Our clinical team members and employees during direct patient care in our hospitals and clinics.
- Visitor restrictions: We are limiting the number of people allowed in our facilities. Learn more about our latest visitor restriction policies, and keep in mind that these restrictions may change.
*If you are unsure if your child is at high-risk for infections, please ask their care team.
- Social distancing: We have posted signage, including floor decals, to help make sure everyone stands 6 feet apart in high-traffic areas.
- Masking Policy (updated March 22, 2023):
- Masks are recommended.
- Masks are required for:
- Anyone over the age of 2 in our emergency departments, urgent care locations and some clinic locations due to a higher possibility of spreading illnesses in these areas.
- A patient who is at high risk for infections.*
- A guardian or visitor of a patient who is at high risk for infection.*
- Our clinical team members and employees during direct patient care in our hospitals and clinics.
- Electronic check-in: Many of our facilities are using electronic check-in through MYchart to help minimize interactions.
- Hand sanitizer: Sanitizing foam or gel is available so you can sanitize your hands regularly.
*If you are unsure if your child is at high-risk for infections, please ask their care team.
- Social distancing: Signage reminds patients, visitors and staff to stay 6 feet apart.
- Less waiting in open areas: We will try to get you to your exam room quickly. We are also limiting the number of people allowed in common areas and therapy gyms.
- Hand sanitizer: Throughout our facilities, sanitizing foam or gel is available so you can sanitize your hands regularly.
- Isolation: Patients with confirmed or suspected COVID-19 are isolated with a dedicated team of doctors and nurses.
- Cleaning and disinfecting: Our custodial staff is cleaning facilities frequently with high-grade disinfectant, focusing on commonly touched surfaces.
- Hand hygiene: Our staff is being extra careful to follow our own strict guidelines on handwashing and sanitizing.
- Masking Policy (updated March 22, 2023):
- Masks are recommended.
- Masks are required for:
- Anyone over the age of 2 in our emergency departments, urgent care locations and some clinic locations due to a higher possibility of spreading illnesses in these areas.
- A patient who is at high risk for infections.*
- A guardian or visitor of a patient who is at high risk for infection.*
- Our clinical team members and employees during direct patient care in our hospitals and clinics.
- Cleaning and disinfecting: Our custodial staff is cleaning all patient rooms with high-grade disinfectant between each appointment.
*If you are unsure if your child is at high-risk for infections, please ask their care team.
COVID-19 Resources for Patient Families
Contact Us 404-785-KIDS (5437)