It's Time to Return to Safe, Specialized Care

As a parent, there will be moments when you hit a wall, followed by milestones of sheer joy. Nothing is so fulfilling, because no one cares for your child like you.

At Children’s Healthcare of Atlanta, we know that who you trust with your family is important. That's why we’re taking every precaution to ensure your entire family is safe during your child’s visit.

When you need to get them well again, you can return to our safe facilities and specialized care. Because where you take them matters.

What is Children’s doing to keep patients and families safe during COVID-19?

When your child needs expert care, we're ready and safe. We have taken a number of important, comprehensive steps to make our facilities as safe as possible. 

Before you arrive

  1. MYchart: Check in through MYchart to limit your face-to-face interactions with our registration desk staff. If you don’t have a MYchart account, sign up for free at mychart.choa.org before your appointment.
  2. Universal masking: All patients, visitors and staff are required to wear a mask at all times while in our facilities. Please put your mask on in the parking lot before you exit your car. If you don’t have a mask, we’ll provide one for you at the wellness screening. Based on new evidence regarding the effectiveness of masks with exhalation valves, Children's will no longer allow any visitors to wear masks with exhalation valves (cloth or N95) unless covered with a procedure mask. To protect everyone in our facilities, Children’s screeners will give a procedure mask to anyone wearing a mask with a valve, which should be worn in place of or over the mask with a valve for their entire visit.
  3. Wellness screening: A screener will take your temperature using a touchless thermometer and ask you a series of
    health questions. Try to arrive a few minutes before your appointment to allow time for the screening. Children’s employees and staff are also undergoing a wellness screening before each shift.
  4. Visitor restrictions: We are limiting the number of people allowed in our facilities. Learn more about our latest visitor restriction policies, and please keep in mind that these restrictions may change.

Checking in

  1. Social distancing: We have posted signage, including floor decals, to help make sure everyone stands 6 feet apart in high-traffic areas.
  2. Universal masking: All patients, visitors and staff are asked to wear a mask at all times. Masks with exhalation valves (cloth or N95) are not allowed unless covered with a procedure mask. To protect everyone in our facilities, Children's screeners will give a procedure mask to anyone wearing a mask with a valve, which should be worn in place of or over the mask with a valve for their entire visit.
  3. Electronic check-in: Many of our facilities are utilizing electronic check-in using MYchart to help minimize interactions.
  4. Hand sanitizer: Foam or gel is available so you can sanitize your hands regularly.

Waiting rooms and common areas

  1. 6 feet apart: Signage reminds patients, visitors and staff to practice social distancing.
  2. Rearranged furniture: We’ve moved furniture in our waiting rooms to create more space for your safety.
  3. Less waiting in open areas: We will try to get you to your exam room quickly. We are also limiting the number of people allowed in common areas and therapy gyms.
  4. Hand sanitizer: Throughout our facilities, foam or gel is available so you can sanitize your hands regularly.
  5. Isolation: Patients with confirmed or suspected COVID-19 are isolated with a dedicated team of doctors and nurses.
  6. Cleaning and disinfecting: Our custodial staff is cleaning facilities frequently with high-grade disinfectant, focusing on commonly touched surfaces.

Patient rooms 

  1. Hand hygiene: Our staff is being extra careful to follow our own strict guidelines on handwashing and sanitizing.
  2. Universal masking: All patients, visitors and staff are asked to wear a mask throughout their entire appointment or shift. Masks with exhalation valves (cloth or N95) are not allowed unless covered with a procedure mask. To protect everyone in our facilities, Children's screeners will give a procedure mask to anyone wearing a mask with a valve, which should be worn in place of or over the mask with a valve for their entire visit.
  3. Cleaning and disinfecting: Our custodial staff is cleaning all patient rooms with high-grade disinfectant between
    each appointment.

And remember, the best thing you can do to protect yourself and prevent the spread of germs is to practice good hygiene etiquette.

  • Wash your hands often with soap and water for at least 20 seconds.
  • Use hand sanitizer regularly.
  • Avoid touching your eyes, nose and mouth.
  • Cover your cough or sneeze.
This content is general information and is not specific medical advice. Always consult with a doctor or healthcare provider if you have any questions or concerns about the health of a child. In case of an urgent concern or emergency, call 911 or go to the nearest emergency department right away. Some physicians and affiliated healthcare professionals on Children’s Healthcare of Atlanta team are independent providers and are not our employees.