MYchart

MYchart gives you, your patients and their legal guardians access to a portion of their Epic medical record. It also enables you and your patients to communicate through a secure online portal or mobile device. With MYchart, your patient families can be more informed, which can lead to improved satisfaction and outcomes.

Features include:

  • Access to medical history, medications and most lab and imaging results
  • Secure messaging (participating practices only)
  • Ability to view upcoming and past medical appointments
  • Online scheduling

How are test results released?

Once final lab and imaging results become available, you have at least three days to review them before they are automatically released to a patient's MYchart. You can opt to release results early and to include a note to your patient/guardian.

  • Lab and X‐ray results are released within three business days
  • Other radiology results, such as CT or MRI, are released within seven business days
  • Sensitive diagnoses, like STD, pregnancy, genetic or suspected abuse test results are not posted in MYchart

Patients and guardians receive an email notification when their results are available in MYchart. They are instructed to contact the physician who ordered the test with any questions they have about the results.

How does the secure messaging feature work?

All secure messages go to a pool in the Epic in-basket designed by your practice. No emails go to your personal email inbox. You have two business days to respond to secure messages.

Are patients able to view their complete medical record through MYchart?

No. MYchart provides access to a partial medical record. For example, patients and guardians can view after-visit summaries, but not progress notes. Sensitive test results, including STD, pregnancy, genetic or suspected abuse test results, are not posted to MYchart.

Can patients contact hospitalists or emergency department physicians after discharge?

Not through MYchart. They are directed to follow up with their primary care physician and will only be able to send secure messages to ambulatory providers through MYchart.

Is there training and technical support available?

Yes.

Training
Training is available on Careforce Connection for physicians, nurses, patient access staff and other practitioners. Please note, this Web-based training is only accessible while on the Children's network.

Access Web-based training for MYchart

Technical support
Practices can call the Solution Center at Children's at 404-785-6767 for technical assistance related to MYchart operations.

Patients and families in need of technical support, should be directed to 404-785-KIDS.

Who is participating in MYchart?

  • Aflac Cancer and Blood Disorders Center at Egleston
  • Aflac Cancer and Blood Disorders Center at Scottish Rite
  • Cardiothoracic Surgery
  • Children's Pediatric Neurology Practice
  • Children's Physician Group—Diabetes and Endocrinology
  • Children's Physician Group—Gastroenterology, Hepatology and Nutrition
  • Children's Physician Group—Infectious Disease
  • Children’s Physician Group—Otolaryngology (ENT)
  • Children's Physician Group—Pulmonology, Allergy, Cystic Fibrosis and Sleep (PACS)
  • Children's Physician Group—Pediatric Surgery at Egleston
  • Children's Physician Group—Pediatric Surgery at Scottish Rite
  • Children's Physician Group—Rheumatology
  • Chronic Kidney Disease Clinic
  • Heart Transplant Clinic
  • Hypertension Clinic
  • Infusion at Egleston
  • Intestinal Rehab Clinic
  • Kidney Transplant Clinic
  • Liver and Nutrition Clinic
  • Liver Transplant Clinic
  • Marcus Autism Center
  • Orthotics and Prosthetics (O&P) Program
  • Pediatric Neurosurgery Associates
  • Primary Care Center, Chamblee
  • Sibley Heart Center Cardiology
  • Sports Medicine

MYchart participating practices:

  • Children's Medicine, PC
  • GI Care for Kids
  • Children's Orthopaedics of Atlanta

How will MYchart affect me and my patients if I belong to a non-participating practice?

Even if your practice is not participating in the Children’s emergency medical records system, your patients and their guardians can have access to MYchart. Patients with a MYchart account, are able to view results of any lab or radiology tests performed at Children’s. They will not have the option to send you a secure message via MYchart. You should instruct your patients/guardians to follow up with you with any questions regarding their test results.

If you use accessCHOA to view patient test results and medical records, you will still have this capability. After final lab and radiology results become available, you have at least three business days to review those results before they are automatically released to your patient.

Keep in mind:

  • Lab and X‐ray results are released within three business days
  • Other radiology results, such as CT or MRI, are released within seven business days
  • Sensitive diagnoses, like STD, pregnancy, genetic or suspected abuse test results are not posted in MYchart

Contact your physician liaison with questions