Amenities and Services at Egleston Hospital

The team at Children’s Healthcare of Atlanta Egleston Hospital wants your visit to go smoothly, from the moment you arrive until you leave.

Concierge

If you have questions or need help with any nonmedical issues, you can contact a hospital liaison or concierge by calling 5-2525 from any hospital phone. Concierges are available Monday through Friday from 6:30 a.m. to 8:30 p.m. and Saturday and Sunday from 8 a.m. to 7 p.m.

Hospital newsletter

The Hospital Happenings newsletter, delivered every Monday, lists activities for patients and their families. You also can get it at Volunteer Services on the first floor or by calling 5-6180. View the newsletter on TV on Channel 6.

ATM

A Wells Fargo ATM is located on the first floor.

Chapel

Located on the first floor, the chapel is open 24 hours a day, seven days a week. Nondenominational services are held on Wednesdays at 11 a.m., noon and 7 p.m., as well as on special occasions. See the Hospital Happenings newsletter for service dates and times. You can reach a chaplain by dialing 0 to reach an operator from a hospital phone.

Gardens

Our gardens, located outside on the first floor, offer a great place for parents and patients looking for peace, quiet and a breath of fresh air. Take a stroll on our lovely walking path, and look for special activities during nice weather. Remember, smoking is not permitted in the gardens. Before taking a patient outside, check with your nurse.

Family Library

Patients and families are invited to use the free services and materials at the Family Library, located on the second floor. It is open Monday through Saturday from 10 a.m. to 4 p.m.

• There are books in English and Spanish, including health, educational and reference materials; children’s books; and videos and DVDs. You’ll also find board games and puzzles. Computers are available for parents to use with internet access.
• The librarian is an excellent resource for medical information if you need more detail or have questions about your child’s diagnosis and is happy to assist you with your research needs.
• You can reach the library at 5-1611.

Seacrest Studios

While our patients at Children’s are living inside hospital walls, they’re still curious about the outside world, and they want to stay connected to it. That’s why the Ryan Seacrest Foundation has its first-in-the-nation broadcast media center at Egleston.

• Seacrest Studios teaches our kids about the exciting world of radio and TV broadcasting during their stay at Children’s.
• Superstar film and TV actor Chris Pratt is just one of many big-name performers and celebrities who have visited children at Seacrest Studios. We’ve also welcomed “American Idol” finalists, Nickelodeon stars, collegiate and pro athletes, musicians, and local heroes.
• Seacrest Studios is on the air every Tuesday, Wednesday and Thursday from 2 p.m. to 6 p.m. in the lobby at Egleston. Patients can come to the studio at those times to learn about radio, introduce songs over the air, record greetings, and play games with other patients or interns at Seacrest Studios. Some patients have even returned there to perform during a broadcast.
• Any patient can call Seacrest Studios to request a song, ask a question of a special guest or give a shout-out to a favorite doctor or nurse.

Newspapers and mail

• Stamps can be purchased in the Gift Shop.
• The mailing address for Egleston Hospital is 1405 Clifton Road, Atlanta, GA 30329.
• Mail is delivered to patient rooms.
• Mail received after a patient has been discharged will be forwarded to the patient’s home.
• You can send mail from:
  • The hospital mailroom box at the information desk, which is picked up Monday through Friday by 10:30 a.m.
  • The mailbox at Uppergate Road.

Legal aid

• Health Law Partnership (HeLP) is a collaboration between the Georgia State University College of Law, Children’s and the Atlanta Legal Aid Society. HeLP’s goal is to improve the health and well-being of low-income children and their families through the combined effort of medical and legal experts.
• HeLP lawyers and staff offer free legal services to families with children receiving care at Children’s who are living at or below 200% of the federal poverty level. HeLP provides legal assistance with civil legal problems, such as housing, domestic violence, child support, guardianship, education and public benefits.
• To contact HeLP, ask your child’s doctor, nurse or social worker for assistance, or call 5-2005.

Coffee Shop

• The Coffee Shop is located on the first floor and is open Monday through Friday from 6:30 a.m. to 10:30 p.m. It serves an assortment of breakfast, lunch and dinner items, as well as a full menu of coffee and specialty beverages.

Food services

• Cafeteria (located on first floor)
  • Breakfast: 6:30 a.m. to 9:30 a.m.
  • Lunch: 11 a.m. to 2 p.m.
  • Dinner: 3:30 p.m. to 8:30 p.m.
• Room service
  • Dial 5-6262
  • Available from 7 a.m. to 8 p.m.
• Discounts
  • A 25% cafeteria discount is available to all parents of patients who are admitted at Children’s. A parent or guardian ID badge is needed to receive a discount. This discount does not apply to food from an outside vendor.
• Special diets
  • If the doctor orders a special diet (diabetic, low-sodium) for your child, you will receive a diet-specific menu. The order will be approved by a nutritionist before delivery.
• Guest trays
  • Guest trays are available from room service. Your nurse or a guest services liaison can deliver guest tray menus. Guest trays are delivered with the patient’s tray, unless a different time is requested or the patient is not receiving meals. For pricing and any other questions, call room service at 5-6262.
• Breastfeeding mothers
  • Mothers who are breastfeeding as the only means of patient nutrition may receive free meal trays for breakfast, lunch and dinner from room service or may receive a discount in the cafeteria. A nurse will alert room service and contact the mother with instructions.

Soda and snack machines

• Soda and snack machines are located on the first through fifth floors.

Bathrooms and showers

Each patient room, except in the Intensive Care Unit (ICU), has its own bathroom that parents can use. Parents of children in the ICU may use bathrooms and showers on the second floor in the Parent Lounge.

Lactation and feeding rooms

Lactation and feeding rooms are located on the second floor. Breast pumps are available for any admitted patient family. A lactation consultant provides support on-site every Monday through Friday. For more information, ask your nurse.

Laundry facility

The laundry facility is open every day from 7 a.m. to 10 p.m. and is located on the second floor just past the Butterfly Elevators in the family amenities department.

• Laundry detergent can be purchased in the Gift Shop.
• Vending machines are available in this location.
• Don’t leave clothes unattended. Children’s is not responsible for missing or damaged clothes.

Protecting valuables

There is a safe in each patient room. The safe should be open when you arrive at the room. There are instructions on the safe for setting a new code and locking and opening the safe. If the safe is not open, if you forget the code or if the safe’s screen is not lighting up, call security at 5-6142 for help.

Security

The security office is on the first floor and can be reached at 5-6142. Officers patrol the hospital and hospital grounds. Security also offers:

• Escorts to cars
• Motorist aid
• Lost and found help

Smoking

To support a healing environment, smoking and use of all tobacco products is not permitted at Children’s. This pertains to all indoor and outdoor areas of our campuses.