What is accessCHOA?

accessCHOA is a free, secure, Web-based electronic health record system that provides instant access to your patients’ information. You’ll get customized notifications about patient events, which can be forwarded to anyone in your practice. In addition, you can use it to place outpatient diagnostic and rehabilitation orders, place referrals to specialists at Children's Physician Group (CPG) and view the order status and results.

How does it work?

With accessCHOA, you can stay current on your patients’ health status without having to request medical records or make follow-up calls.

Use accessCHOA to:

  • Place an order for outpatient testing or rehab therapy and notes or instructions for the order
  • Check for appointment status and patient scheduling information
  • View results and notes
  • Access billing, clinical or visit information about your patients seen at Children’s

Log-in to accessCHOA

Please note, accessCHOA does not work on mobile devices.

accessCHOA FAQs

How do you protect patients’ confidentiality?

To have access to a patient’s record you must be:

  • Listed as the patient’s primary care physician
  • Listed as a referral for the patient
  • Associated with an admission for the patient
  • Listed as office staff for the primary care physician, referring physician, patient care team or treatment team

Is accessCHOA customizable?

You can tailor preferences depending on the size of your practice, on-call coverage and who in your practice reviews patient activity.

How can I start placing outpatient orders in accessCHOA?

You must be a clinician (physician, mid-level provider or nurse) to add orders, and a representative (clinical or non-clinical) must participate in orders training.

Sign up for training

Request support

Can I still submit paper orders, too?

Yes. All areas will still accept paper orders using the same process that you have always used. If you fax an order, we advise that you do not also place the same order electronically.

Are there any areas at Children’s that do not accept electronic orders?

accessCHOA cannot be used to submit lab orders that include a clinic-drawn specimen or for reference lab orders.

How do I reset my password?

The site administrator for your group has the ability to reset your password. If you are not sure who your site administrator is, contact the Solution Center at 404-785-6767.

How do I find out who my group’s site administrator is?

Contact the Solution Center at 404-785-6767.

How can I receive and customize notifications about my patients?

For ongoing access and notifications, register for accessCHOA:

For individual patient use
For individual patients, First Access gives you and your staff access to a record by identifying information about each patient you wish to view. We provide temporary access for five days. The medical records team receives a report of all First Access requests, reviews them, and grants or revokes permanent access.

By default, all practices receive notifications of patient visits or results, and these can be customized within accessCHOA to work best for you. The Customize Views and Notifications tip sheet located in the training folder in the upper right-hand of the application will walk you through this process. In addition, you can choose to get an email when you receive a notification in accessCHOA.

What do I do if I can’t locate a patient in the system?

Unless you type an exact match, the patient will not be found or made available. Please call the Children’s Health Information Services Department at 404-785-0508 to get assistance with the spelling and date of birth. Please have the correct name, date of birth and sex of the patient on hand when you call medical records.

Does my practice need a separate site administrator for each of our locations?

Yes. If you have multiple locations and you want to keep your patients separated by location, you will need to have a site administrator for each office. Otherwise, each practice will receive all of the patient information for the entire practice rather than for their particular location.

We can create multiple locations for your practice so you can view each one separately.

Send us an email detailing each location and its users.

How do I add new users and change a current user’s password and demographic information?

To request new users, change passwords and manage demographic, your site administrator should:

  • Access Manage My Clinic by clicking on the “utilities” button on the application banner (upper right-hand side of the screen)
  • Select the “request” tab
  • Select the “new user request” button

How do I register for accessCHOA?

Help us point you in the right direction.

Select one:

I am with a physician practice 
(Physician office that refers or treats patients seen at Children’s)

I am a partner that is not with a physician practice 
(Contracted vendor or business partner, such as an auditor, researcher or billing service, that has a Children’s sponsor to request access)

If you do not fit into one of these categories but would like to inquire about using accessCHOA, contact our privacy officer at 404-785-5471.