Medical Records

Your child’s medical record is the documentation of his medical history over the time he’s been treated at Children’s. MyChart contains much of this medical information. If your child needs to see a healthcare provider at a facility other than Children’s, you can share your MyChart information with your provider or your provider can request medical records from us. You can also request a copy of your child’s medical record. Below is information on how to sign up for MyChart and how to request a copy of your child’s medical record.

For assistance with MyChart, call 404-785-7844. Call us at 404-785-2431 with any questions about obtaining medical records.


MYchart is our online tool to help you access your child's medical records and securely communicate with participating healthcare teams.

Visit MYchart

What MYchart can do

With MYchart, you can:

  • View your child's medical records, including medical history.
  • View and download immunization records.
  • Get notifications when most lab and radiology results are ready, and view them online.
  • Send and receive secure messages with your child's healthcare team and consult with them about common health issues and test results.
  • Request appointments online.

How to register for MYchart

You can register your child for MYchart by taking a few simple steps.

  • Request an activation code. The activation code will be mailed or emailed to you within seven to 10 days following your request. If you already have an activation code from your doctor's office, or if you received one through the online account request form, go straight to the next step. Parents/guardians can request proxy access to a patient account, while teens younger than 18 can request access to their own accounts with parental/guardian permission.
  • Activate your account
  • Log in to MYchart

After you activate your MYchart account, you can also access MYchart on your phone or other mobile device by downloading the MYchart app from iTunes or Google Play. There is only one MYchart app. Once you’re in MYchart, you can search for your hospital or healthcare provider.

Participating doctors

To find out if your child’s doctor is using MYchart, go to Find a Doctor. A physician’s MYchart status will appear as “yes”, “no” or “coming soon.”

If the answer is “yes,” your doctor is able to contact you via secure message in MYchart. Your doctor might send a note to explain test results, recommend that you make a follow-up appointment or provide information to you.

If the answer is “no,” you can’t use MYchart for that particular physician.

Find a doctor

Requesting Medical Records

The quickest and easiest way to request a copy of the medical record is through MyChart using the Messaging feature. You can register for MyChart above. Alternatively, you can request medical records by following the three steps below:

Step 1: Complete an authorization form

Before your child's medical records can be released, you must complete, date and sign a release of information authorization form that is compliant with the Health Information Portability and Accountability Act (HIPAA).

Download Children’s medical release form

Download Children’s medical release form in Spanish

Hard copies of the form are also available at any Children’s facility. Note that if you have a medical release form from your doctor’s office or agency, it may not be acceptable. Any non-compliant forms will be returned to the requester.

Children 18 or older must request their information personally (parent cannot request for the child) unless they are mentally or physically unable to sign. We require documentation for this situation.

If your child was referred to Children's for a lab or radiology test, records will be sent automatically to any ordering or referring physician and you do not need to fill out an authorization for release.

Special Note: Records Needed for Continuing Care
Any healthcare provider can request your child's Children's medical records from us directly to provide continuing care for your child. An authorization is not required for the release of our medical records to another healthcare provider.

Step 2: Send for the records

Mailing your request

After you complete the medical release form, mail it to our medical records department at the following address:

Children’s Healthcare of Atlanta
Health Information Services
Release of Information Department
1687 Tullie Circle NE
Atlanta, GA 30329

Faxing your request

Patients and healthcare providers may fax the authorization to the release of information department using the fax number included on the form. All other requesters should mail their request to the address noted on the form.

Step 3: Pay and receive your medical records

After we have processed your request, we’ll mail you an invoice based on the number of pages being released and how you've requested records be delivered to you (see below for fee schedule). Depending on the length and complexity of the records, it may take up to 30 days to receive a copy of the medical records. If you need records sooner or have other questions, please call the Release of Information department at 404-785-2431 for more help.

You may have the records mailed to you or arrange to pick them up. Indicate your preference on the medical release form, and we’ll either call you to make an appointment for pick-up or mail them to the address you provide on the form.

We are not able to fax or email records at this time.

Parents often ask why they have to pay for their child’s information. The fee for releasing your child’s health records covers the costs of labor, time and resources. The state of Georgia regulates how much an organization may charge per page. Children’s complies with state and federal regulations related to release of medical record information.

Fee schedule for Patient/Parent Requested Medical Records

  • Electronic records delivered in electronic format: $6.50
  • Paper or paper and electronic records delivered in electronic format: $6.50 + $0.07 per page labor cost to convert the paper portion of the record to the electronic format.
  • Electronic records delivered as a paper record: $0.90 labor cost to create and produce the paper version of the electronic record plus $0.05 per page for paper and toner.
  • Paper records delivered in paper: $0.12 per page labor, paper and toner fee.
  • Taxes and postage costs are added as applicable.
  • There is no charge for records sent directly to another healthcare provider for continuity of care.

Obtaining Films

Medical Records can only complete requests for paper reports. Films and tapes from radiology, echo and EEG are released by their respective departments. You can contact these departments by calling the hospital main line.

For Egleston, call 404-785-KIDS (5437).

For Hughes Spalding, call the radiology department at Grady at 404-616-3933.

For Scottish Rite, call 404-785-KIDS (5437).

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