Frequently Asked Questions


  • I already ready have logins to accessCHOA, and want to be able to place outpatient orders as well. How do I set this up?
      You must be a clinician (physician, mid level provider, or nurse) to add orders, and a representative (clinical or non clinical) must participate in orders training. Sign up for training or contact us for more information.
  • Can I order tests in accessCHOA for patients who have never been treated at Children’s before?
      Yes, you are able to add patients to the Children’s database in order to place orders on them electronically.
  • Can I still submit paper orders to Children’s as I do today?
      Yes. All areas will still accept paper orders, using the same process that you have always utilized. If you fax an order, it is not advised that you place the same order electronically as well.
  • Are there any areas that will not accept electronic orders at Children’s?

      Unfortunately, the urgent care centers will not be able to accept electronic orders by our go-live date; however, we anticipate making this available by the summer of 2013. All other locations can accept electronic orders.

      In addition, accessCHOA cannot be used to submit lab orders that include a clinic drawn specimen or for reference lab orders.

  • How do I reset my password?
      The site administrator for your group has the ability to reset your password. If you are not sure who your site administrator is, contact the Solution Center at 404-785-6767.
  • How do I find out who my group’s site administrator is?
      Contact the Solution Center at 404-785-6767.
  • How do I customize my notifications?
      By default, all new practices begin with no notifications of patient visits or results, but you can customize accessCHOA to work best for you. Call the Solution Center for assistance setting up your notifications. In addition, you can set up an email notice to let you know when you receive a notification in accessCHOA.
  • What do I do if I search a patient in First Access and can’t find them?
      Unless it is an exact match, the patient will not be found or made available. To confirm the spelling and dates, please call Children’s Health Information Services department at 404-785-0508 to get assistance with the spelling and date of birth. Have the correct name, DOB and sex on hand when you call HIS.
  • How can I receive notifications about my patients?
      For ongoing access and notifications, register for accessCHOA. For individual patients, First Access gives you and your staff access to a record by identifying information about each patient you wish to view. We provide temporary access for five days. The medical records team receives a report of all First Access requests, reviews them and grants or revokes permanent access.
  • If my practice has two locations, do we need separate site administrators at each location?
      Yes. If you have multiple locations and you want to keep your patients separated by location, even if physicians work at the multiple practices, you will need to have a site administrator at each location. Otherwise, each practice will receive all of the patient information for the entire practice rather than their particular location. We can create multiple locations for your practice so you can view each location separately. Send us an email detailing each location and their users so we can make these changes.
  • How do I add new users to my practice’s profile, change passwords or demographic information?
      Manage My Clinic is the central location within accessCHOA to request new users, change passwords and manage demographic information for users at your practice. Your practice’s site administrator can access Manage My Clinic by clicking on the Utilities button on the application banner (upper right hand side of the screen). Then, they will select the Request tab and the New User Request button.
  • What do I do if I search a patient in First Access and can’t find them?

      Unless it is an exact match, the patient will not be found or made available. To confirm the spelling and dates, please call Children’s Health Information Services department at 404-785-0508 to get assistance with the spelling and date of birth. Have the correct name, DOB and sex on hand when you call HIS.

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