International Patient Services
Frequently Asked Questions
What is your criteria for accepting international patients?
To help ensure the most successful outcomes possible for our international patients, we use a list of criteria to determine is a patient is eligible to receive care at Children's.
Some of our criteria include:
Transportation to and from medical appointments
- The child's primary caregiver is responsible for arranging all necessary passports, Visas or other international travel documents prior to visiting Children's.
- The child's primary caregiver is required to accompany the patient to Children's, and must remain the primary caretaker upon returning home (unless a qualified substitute caretaker is deemed acceptable by Children's).
- The child's primary caregiver must ensure that arrangements to pay for hospital, physician and other medical costs associated with the health care received at Children's are secured before your child's evaluation.
What information do I need to have available before contacting you?
In order to best serve you and your family, we encourage you to gather as much of the following information as possible:
- Child’s name and date of birth
- Child’s legal guardian (name, address, phone and relationship to child)
- Child’s diagnosis, current/past treatment plan (if applicable) and symptoms
- Child’s lab, pathology and radiology (X-rays, MRI, CT, etc.) reports
- Child’s primary care physician and referring physician (doctor’s name, practice, address and phone)
- Insurance and/or payment plan for medical expenses:
- If you have insurance, provide us with your insurance provider's name, phone and address, as well as a copy of your insurance card.
- Reference our guidelines about who is eligible for solid organ transplantation.
What types of payment do you accept?
We accept cash, major credit cards and wire transfers.
Do you accept international insurance?
Contact your insurance provider to learn more about your international benefits. We can also investigate and help you understand your benefits.
What lodging accommodations are available?
Temporary housing options are offered to families traveling internationally. The costs of these housing options have been negotiated at a significant discount. Some, like the two Ronald McDonald Houses and the Mason Guest House, are offered at little or no cost. We will help you with the screening and selection process.
Atlanta is also home to a variety of hotels suited to fit anyone's needs—from luxury to budget-conscience to family-friendly.