When Miladys Caro immigrated to the United States from Colombia at age 17, she did not speak a word of English or know anyone in the country beyond her own family. Now, she’s a well-known (and well-liked) face around the hospital, serving as Senior Security Supervisor at Scottish Rite. She’s in charge of a team that works every day to keep patients, families and staff safe. Miladys is a lifeline, and she’s also the person called in case of emergency, whether it’s someone stuck in the stairwell or struggling with a dead car battery.
4:00 a.m. Miladys starts her day early—very early. A shower, the news and a cup of coffee are what get her up and moving. “Good coffee!” she clarifies. “I’m from Colombia, so I can be picky about my coffee.” Her family includes five (yes, five) Chihuahuas, so mornings are rarely quiet.
5:30 a.m. Her shift begins at 6 a.m., but Miladys likes to arrive at the hospital with plenty of time to prepare for the day. She shines her shoes and goes over her uniform with a lint brush each morning. “I’m representing Children’s, so I like to look sharp,” she says, uniform ironed and hair done. A recap of the evening’s events from the third-shift staff gives Miladys a good idea of what her team has in store for the day and keeps communication lines open.
6:00 a.m. Time for the morning huddle. Miladys goes over the day’s events for her officers. There’s construction taking place on the property and a VIP visit to the hospital planned. She preps the staff on what to expect. After 20 years working in security in hospitals, she’s an expert on policy and procedure.
8:15 a.m. Miladys meets with her manager to find out what is on the schedule for the day before going upstairs to security control to check in with the dispatcher. She reviews incident reports: If someone slipped and fell, were photos taken of the setting? How many code blues were called the night before? Were there any accidents in the parking lot? “It’s our job to protect the hospital,” she says. “So the more we know about the previous day, the better we can do our jobs.” Her team both prevents and responds to emergencies, and Miladys makes sure everything is documented.
10:30 a.m. During her patrols around the building, a little boy walks up to her with a sticker and says, “Here you go. This is for you!” She places it carefully on her uniform. Special moments like these keep Miladys smiling as she makes her rounds. By the end of the day, her pedometer will record several thousand steps.
12:00 p.m. Miladys gets a call: A nurse is worried a difficult conversation with a patient family could create problems. Miladys uses her training in de-escalation techniques to take control of the situation, and the visit goes off without incident.
1:30 p.m. Miladys stops by the cafeteria for a quick lunch right as the fire alarm goes off. She scoops up a fire extinguisher with one hand and hands off her lunch to
a co-worker as she runs out of the room. Lunch will have to wait. Fortunately, it’s a false alarm.
3:30 p.m. Her shift is over, but every time she starts to leave, the phone rings. She’s planning training sessions for the team— offering opportunities to learn more about handling situations, like missing children reports. “Supervisor isn’t just a title,” she says. “It’s a huge responsibility. We keep everyone safe, and that’s what keeps me going.”
6:00 p.m. Her 13-year-old daughter arrives home, announcing she’d like to start playing soccer. “My daughter is my heart,” says Miladys. When her family moved from Philadelphia to Georgia, her pediatrician recommended Children’s to Miladys for her child’s special needs. Before she joined Children’s and made her way up the ladder from an entry-level officer to supervisor, she was already familiar with the System’s standards of excellence in care.
7:00 p.m. Miladys and her partner cook dinner while she indulges her news and crime show habits. On the weekend, the family of three likes to catch a movie and spend quality time together. “Because we don’t have other family here, we’re always together,” Miladys says.
10:00 p.m. A 4 a.m. wakeup means it’s time for bed. Miladys’ phone is always beside her, 24 hours a day. Miladys loves working to keep Scottish Rite safe—even when she’s asleep.