Strong Legs Run

Frequently Asked Questions

Q: How do I sign up to fundraise online?
A: Click on the "register here" button at the top of the page. Read the waiver/agreement and click on the "I agree" button.

  • Click on the Start a team button, Join a team button or Join as an individual button.
  • If you are a Team Captain signing up, scroll to the bottom and type in your team name, team    fundraising goal, and number of team members you are going to recruit.  Click on the Continue    button.
  • From the personal information section, type in your name, address and email information
  • type in a username and password
  • Click on the Continue button
  • You will receive a quick confirmation. Click on the Continue button to go to your HQ where you should personalize your Web page, your team's Web page, start your team recruitment and begin your fundraising campaign.

Q: How do I cange the picture on my personal web page?
A:
Please refer to the tip sheet on "Importing a Personal Photo to your Web Page."

Q: I set my fundraising goal too low on my Web site. How do I change it?
A:
Login to your HQ by clicking on the Enter My HQ link near the bottom of the left navigation bar on the Kids II Strong Legs Run web page. From the "My To Do List" section, clicko on the Edit Profile link.

Q: I forgot my username and password. How do I find it?
A:
Remember that your username and password are case sensitive. If you are still having problems, please contact your team captain if you have one or the Kids II Strong Legs Run staff.

Q: How do I change my username and password?
A:
Login to your HQ by clicking on the Enter My HQ link near the bottom of the left navigation bar on the Kids II Strong Legs Run web page. From the "My To Do List" section, click on the Edit my Login/Password link.

Q: How do I send out emails through my personal HQ?
A:
From your HQ, click on the Emails Tab along the top.

  • Use the address book or enter a quick list of email addresses.
  • Then, customize one of the existing email templates or compose a new message.
  • Remember, it's best to send out emails through your HQ. Not only do they automatically include a link to your Web Page, you can pull an email report later to see how people responded.

Q: Where can I see all the emails that I have sent during my fundraising campaign?
A:
Log nito your HQ. Click on the Email tab and click on the Email History Log link. The receipt of emails sent will be reflected.

Q: I heard that you could enter in offline donations to your site.  How do I do that?
A:
From your HQ, click on the Tools Tab along the top.

  • Click on the Enter Pledge Button.
  • The Offline Donation entry form will appear.
  • Fill in the appropriate information and click on Submit.
  • Your pledge is displayed as pending. "Pending" donations refer to donations that were not paid online and have either been sent to you or sent directly to Children's Healthcare of Atlanta. These show up on the donation report as pledges.

Q: I've been entering in my offline donations and the record reads unpaid, but my credit card donations show up right away. How can I update my web page so that all donations show as paid?
A:
Please turn in all checks received to either your team captain if you have one or directly to Children's Healthcare of Atlanta. You will be officially credited when Children's Healthcare of Atlanta receives and processes your donation.

To mail to:
Kids II Strong Legs Run
Children's Healthcare of Atlanta
Attn: Renee Fraley
1577 Northeast Expressway
Suite A
Atlanta, GA 30329

Q: I entered an offline donation of $40 frm my mother, but she decided to sponsor both my little sister and me for $20 each instead of the original $40 for just me. How can I change this record in my online account?
A:
Please contact Children's Healthcare of Atlanta staff and they can help correct this for you.

Q: Are the credit card donations secure?
A:
Yes, the Kids II Strong Legs Run Web Page is a secure Web site.

Q: How can I see who has donated to me?
A:
Click on Main login and type in your username and password. You will then be brought to your   personal HQ where you can view your donor list and the amounts that have been donated.

Q: I am a team captain, can I change the name of my team?
A:
Login to your HQ by clicking n the Enter My HQ link near the bottom of the left navigation bar on the Strong Legs Run web page. From the "My To Do List" section, click on Edit Profile link and scroll to the bottom of the form.

Q: My team, "The Fast Trackers", would like to merge with the "Movers and Shakers team. Will it affect our online donations?
A:
Please contact the Kids II Strong Legs Run staff, who can merge the teams for you. You will need to tell them who the team captain of the combined team will be and what you want the newly merged team to be named. Merging teams will not affect any of your donations.

 

Mail checks directly to either your team captain if you have one or to:
Kids II Strong Legs Run
Children's Healthcare of Atlanta
Attn: Renee Fraley 
1577 Northeast Expressway
Suite A
Atlanta, GA 30329